Direct-to-Consumer Logistics Strategy for Manufacturers Entering eCommerce

6 Challenges Facing Manufacturers in Today’s D2C E-Commerce Landscape.

In today’s fast-paced eCommerce world, brands can no longer afford to rely solely on traditional retail. Instead, a growing number of manufacturers are embracing direct-to-consumer logistics to control the customer experience, reduce shipping costs, and remain competitive. But entering the D2C space comes with unique fulfillment challenges—and success starts with the right logistics strategy.

If you are contemplating the jump into online retailing and direct to consumer fulfillment, here are a few of the challenges facing manufacturers today for those who are thinking of moving their business to a direct to consumer market.

Your Direct-to‑Consumer Playbook: Winning with Smart Logistics

For at least two centuries, the only way to move goods to market was to build your products in factories, ship them to retailers across the country and around the world, then advertise your brand in hopes that consumers would visit these retailers to purchase your products.

In today’s fast paced “I want it now” market, things have changed. Stand-alone retailers are still a critical part of the distribution network, but a growing number of savvy consumers are choosing to bypass brick and mortar stores in favor of an online, at-home shopping experience.

For the traditional manufacturer, it is no longer a question of “online” or “in-store,” it is now simply facing the reality that a direct to consumer (D2C) program must be part of their overall marketing strategy.

That decision may be inevitable, but success in this crowded virtual marketplace is not. If you are contemplating the jump into e-commerce fulfillment and direct to consumer marketing, you have several decisions to make and questions to answer.

Here are a few of the challenges facing manufacturers today for those who are thinking of moving their business to a D2C market and have questions about e-commerce logistics.

Where do your goods fit in this marketplace?Is Your Product Ready for Direct-to-Consumer Logistics?

Getting your e-commerce logistics and product distribution right is crucial to the success of your business. Some products fit the direct to consumer business model better than others. Items that are stylish, competitively priced and easy to ship products tend to make the transition more easily. Contemporary styling seems to fit the online market better than traditional, primarily since they often utilize KD (Knock-Down) or RTA (Ready to Assemble) construction which is usually lighter and requires less packaging. However, almost any product can succeed as long as there is brand awareness and eye appeal.

The key factor is to build a solid relationship with a logistics specialist who can help guide you, analyze your product or business concept, then help you prepare a solid distribution strategy.

Managing Shipping Costs in Direct-to-Consumer LogisticsWhere do your price points need to be to succeed?

When it comes to e-commerce fulfillment, there is no “magic number” for your product. Obviously, your merchandise must be competitive with comparable products online, but the key is to control freight charges. Today, virtually all successful online products are priced with the shipping costs included, so developing a solid contractual relationship with your shipper is essential.

A skilled logistics specialist can save you time and money.

An experienced logistics specialist knows the ins and outs of our shipping industry, they know the best way to get something from point A to point B and they know the most cost effective way to do it. Utilizing their knowledge and insight could prove invaluable and save you time and money.

Building a Smarter Distribution Channel Through Direct-to-Consumer LogisticsHow will this affect your existing retail network?

Your e-commerce logistics strategy will very likely be different from your approach to retail sales. Obviously, traditional brick & mortar retailers dislike going head- to-head with their own suppliers on the same products, although the constant pressure of online competition seems to be an accepted reality. However, there are several strategies that you can employ to minimize this conflict. Among these are developing separate lines for the two markets, offering the same goods in different finishes or simply assigning different model numbers or names to reduce price matching.

Partnering with a D2C logistics specialist can be a huge help in developing helpful distribution strategies.

Direct-to-Consumer Logistics Strategy for Safe, Scalable DeliveryHow will this affect your packaging and shipping?

Many traditional manufacturers underestimate the complexity of direct-to-consumer logistics—from packaging and shipping to customer service and returns. In the D2C world, packaging isn’t just about protection, it’s about brand experience, damage control, and managing customer expectations from the moment the box arrives.

Packaging for direct sales can be quite different than retail deliveries. Most likely, the shipment will be handled by more than one shipper and it will almost certainly be a rush delivery, which may entail excessive handling. Furthermore, the consumer will thoroughly inspect the goods upon delivery and expect pristine condition of every item they receive.

Unlike the typical retailer, the consumer will not be equipped, nor inclined, to make minor corrections to blemishes or undertake minor repairs. Instead, they will demand immediate return and replacement of their order, a process that will almost certainly gobble up all profit you made on the sale. Packaging must be designed for rough handling, dock transfers, and rush delivery by a “last mile” logistics specialist under extreme deadline pressure. A logistics specialist can examine your existing cartons and make valuable cost saving suggestions for your distribution channel.

How the Right Direct-to-Consumer Logistics Partner Saves Time and CostHow will shipping affect your final cost of goods?

Today’s online marketplace is an “Everything ships free!” environment. Of course, we all know nothing is “free,” but to succeed in this crowded virtual retail space, it is essential that you include the freight charges in every shipment, regardless of how far it has to go! This is a totally different world that may seem foreign to many manufacturers (especially home furnishings), but it is nonetheless a reality that must be faced. The key to D2C success is to develop contracts with knowledgeable and experienced third party logistics companies that hold to the same “anywhere goes free” concept that faces you.

But you are a single player in a field of giants where not only does the “squeaky wheel gets the grease,” but where the “BIG squeaky wheel gets most of the grease.”

The best leverage you can apply is to align yourself with the same distribution partners that are fulfilling these commitments for the companies with whom you are competing. They know the numbers….they know how to make it work. This doesn’t have to be a “go it alone” business and a professional logistics specialist can be advantageous to your distribution channel.

How Do You Provide Customer Service?Customer Experience in Direct-to-Consumer Logistics

For most traditional manufacturers, “Customer Service” has always meant having someone answer a call from a retailer who would ask “Where’s my shipment?” at which point you called the shipper, tracked the goods and determined their likely arrival before calling the retailer with the updated information.

In the online retail world, the phone call is from a consumer who wants their shipment TODAY and doesn’t want an excuse or a revised delivery date. Same goes for scratches, dents, knicks or missing hardware.

To prepare your customer service department for a substantial increase in call volume, you should plan on increasing staff by at least 300%, along with substantial upgrades in order processing and tracking software.

To decrease the stress of this sudden change in procedure and personnel, it would benefit you to engage a distribution partner that is familiar with D2C, can shoulder a good part of this load and advise you on how to transition into this environment with a minimum of upheaval to your existing set-up.

What Direct-to-Consumer Logistics Means for Your Bottom LineEntering the D2C Market? Your Fulfillment Strategy Starts Here

Choosing the right direct-to-consumer logistics partner can determine whether your first eCommerce venture thrives or stalls.

Entering the world of D2C and on-line marketing for a traditional manufacturing company is a challenging and exciting process. First, you must decide… do you jump into the deep end and learn as you go, or do you hire a professional who can develop a plan that will help you avoid many of the pitfalls the newcomer faces and assist you from the start with advice and insight that only experience can provide?

The choice is yours, but when it come’s to e-commerce fulfillment, it is important to remember that online consumers are very demanding and your reputation in this virtual marketplace will be subject to buyer reviews and ratings for all the world to see from day one. You must devise a logistics strategy that will allow you to enter this business and minimize problems such as late or lost shipments, damaged goods or wrong merchandise.

Partnering with a logistics specialist will allow you to concentrate your efforts in the area of your greatest expertise; manufacturing, while your distribution partner can focus their energies on the logistics of packing and shipping your merchandise in an efficient and timely manner.

Companies like Massood Logistics can offer their knowledge and experience and can guide you in this exciting and daunting challenge.

At Massood, we’ve helped countless brands optimize their direct-to-consumer logistics strategy with scalable warehousing, fulfillment, and last mile solutions. Our experience in furniture logistics and nationwide distribution makes us a valuable partner for manufacturers entering the D2C space.

If you would like some experienced insight into the world of e-commerce fulfillment and direct to consumer sales, we would love to help you succeed. Just give us a call or contact us online.

Sincerely,

THE MASSOOD LOGISTICS TEAM
Massood Logistics

Why Experience Matters in E‑Commerce FulfillmentYour fulfillment strategy could be the key to standing out….or falling behind.

There are many companies carrying the “logistics” title in their name, but few with the knowledge and experience you can find with Massood Logistics, a company that has roots in the furniture warehousing and transportation industry spanning more than sixty years.

Today, this firm’s ONLY business is managing distribution and 3PL logistics services for manufacturers and suppliers worldwide. They offer two east coast warehouse locations in the Carolinas, all with easy access to air, rail or major interstate highways.

They can assist you with your distribution strategy, including warehousing, product assembly, repackaging, order fulfillment, and last mile delivery. Their assistance could make the difference between your success and failure in your first online venture. For more information on this company, you can call 336-635-4500 or contact us here and we’ll develop a logistics strategy just for you and your unique business.

Contact Massood Logistics